At Paal.co, we deliver fresh, raw cow’s milk directly to your doorstep through a prepaid subscription. As this is a perishable and consumable product, we do not accept returns once the product is delivered.

However, we’re committed to your satisfaction. If:

• You receive a damaged bottle, or

• There’s a delivery issue, or

• You face any concerns with quality

please contact us immediately at getmilk@paal.co or WhatsApp us at 82 20 30 20 20, and we’ll resolve it promptly—either by replacing the bottle or offering a credit toward your next delivery.

You can cancel or pause your subscription anytime through your Paal account or by reaching out to us directly.

We thank you for understanding the nature of fresh, raw milk and our commitment to quality and transparency.